SHIPPING TIMES -
(All of our shipping options are fully tracked globally)
United Kingdom: 1-2 Days
Europe: 3 - 6 days
Asia: 5 - 7 days
Australia: 5 - 10 Days
Rest of world: 6 - 10 days
MONEY BACK GUARANTEE | REFUND POLICY -
All 3 N Y C watches come with a 14 Day Money Back Guarantee plus a 12 Month Warranty. We’re proud of our products and strive to ensure you are completely satisfied with your order, so if there are any issues, let us know straight away and we’ll look after you.
In the event you are unsatisfied with your purchase, and would like to receive a different product, you are most welcome to send back your purchase for a full refund. We will refund your product(s) for a full refund or product exchange .
Please note you must send back the item(s) you wish to have refunded within 14 days of receiving it. The product(s) must be unused – in its original packaging with labels and protective stickers intact – and still in the same new condition as when it was received. Products purchased directly from our website must be returned to our warehouse for a refund to be made. Kindly note that you will be subject to the shipping expenses in returning this package to us.
3 N Y C does not take responsibility for any items lost during the return shipping.
If you have paid or received customs fees for the item(s) you wish to return, please contact your local courier or postal office for information on how to receive a credit or refund, respectively.
The offer of any product(s) purchased during a campaign period will still be honoured should you wish to receive another item instead. Please contact us for further information, we’re happy to assist you.
12 MONTH WARRANTY
We will be responsible for replacement if there are any product quality issues within 12 months of purchase. Our 12 month warranty covers manufacturing defects on the watch itself (movement*, case, crystal). Damage caused by accident or lack of care are not covered by this warranty. To have replacement covered under this warranty performed, please e-mail firstname.lastname@example.org and specify your name, address, and order number to schedule the return. Please write ‘Warranty Reclaim’ as subject of the e-mail so that our customer service team know this is a warranty related refund.
The warranty doesn’t cover standard wear and tear, the battery, the strap, loss or theft. 3NYC won’t accept any warranty claim if the watch shows signs of excessive use or of misuse.